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Your top questions, answered

How long will my order take to arrive?

Unless you have placed a preorder, all orders placed before 10am will be dispatched same day.

Dispatch within 24 hours
Expected delivery time: 1-8 business days

Melbourne: 3-4 business days
Sydney: 3-4 business days
Brisbane: 4-5 business days
Adelaide: 3-4 business days
Canberra: 3-4 business days

Western Australia: 3-4 business days
Others: 7-8 business days

What is pre-order?

If your mattress was purchased on pre-order it means we're out of stock, and it will arrive at our warehouse on the date mentioned. From here it will be dispatched and arrive at your home soon after. Check your location above for how long delivery time takes. 

How is Eva better than its counterparts?

Many online mattresses in the current mattress in a box market are foam only whilst ours is a hybrid, combining both foam and pocket springs. Our hybrid mattresses are a better choice in comparison to foam only mattresses, based on 4 factors.

1) Heat: Pocket springs act as a great source of ventilation. The open structure allows air to circulate freely thus providing a cooler sleep. In contrast, a full block of foam acts as a barrier to ventilation and traps heat in it. This makes the mattress hot, especially during the Australian summer!

2) Edge support: Our pocket springs are built with reinforced steel around the perimeter of the mattress allowing you to use the full mattress. In contrast, foam only mattresses do not have any edge support. This prevents the full use of the mattress and might also result in falling off when sleeping near the edge of the bed.

3) Support: The 5 zone pocket spring supports the head and shoulder, back, hips, leg and feet. This relieves pressure points by varying the distribution of weight throughout the entire surface. Foam only mattresses are mainly made up of polyurethane foam and do not support different body zones like pocket springs do. Therefore, they do not accommodate different pressure points.

4) Longevity: Our pocket springs are heat tempered THREE times, ensuring that it is built to last. Foam gets softer over a period of time, therefore losing comfort and support in the long run.

How do I get 0% finance?

Simply select Zippay or Afterpay option during checkout. You will be redirected to Zippay or Afterpay for an application. It will only take a few minutes.

What kind of base can I use for my mattress?

Eva works perfectly on any firm surface you choose as your bed’s foundation. Eva mattresses’ dimensions are in line with Australian standards; however, if your bed base varies within 3cm, your mattress will still fit. 

What is the 120 night risk free trial?

The 120 night trial starts from the moment you receive your mattress. It's simple. Try the mattress for 120 nights and if you feel that the mattress isn't for you, contact us before the end of the trial and we'll organise to pickup the mattress and refund you in full. We do not resell the mattresses and all returns goes to a charity house in need. 

Please note that there's a minimum of 30 days before you can request a return of the mattress.

About the Mattress

Where can I test an eva mattress?

We’ll deliver an Eva mattress to your door for a 120 night trial. If after 120 nights you decide Eva isn’t for you, we’ll collect the mattress free of charge. 

Why is eva mattresses far more affordable?

Our online direct-to-you model means we don’t spend money unnecessarily on retail space and everything that goes with it. Instead, we pass those savings onto our customers.

What kind of base can I use for my mattress?

Eva works perfectly on any firm surface you choose as your bed’s foundation. Eva mattresses’ dimensions are in line with Australian standards; however, if your bed base varies within 3cm, your mattress will still fit. 

Will my eva mattress fold back into its box?

Your Eva mattress is designed to expand when removed from its box – it cannot be compressed in this way again. 

What kind of latex does eva use?

Eva mattresses use 100 per cent natural Dunlop latex, an environmentally friendly material that offers superb support and comfort.

What if I have a latex allergy?

A mattress cover and a mattress protection cover separate you from the latex layer of your mattress. In the highly unlikely event of experiencing a reaction, seek advice from your doctor.

Is an eva mattress dust mite resistant?

Eva’s natural latex is naturally dust-mite resistant. In saying that, mattresses are never 100 per cent dust-mite free so be sure to cover your mattress with a protector.

What max weight can eva withstand?

A total of 400kg.

What certifications does the mattress have?

All the foams used in Eva mattresses are Certipur-US® approved materials ensuring they are safe and non-toxic. Our gel memory foam and base support foam are SGS certified. Our top latex layer is Class 1 OEKO-TEX® Standard 100 certified. This guarantees the foam is safe for use by babies and children.

 

Mattress Delivery

Can I change my delivery address after my purchase?

You can change your delivery information but only if your mattress hasn’t yet been dispatched. If you learn your mattress has been dispatched, please contact our team and we’ll see what we can do.

How can I track my order?

You’ll be kept in the loop the whole way through, from when you make your order, to its dispatch and delivery day when our team will call you to arrange a delivery time.

How long will my order take to arrive?

Dispatch within 24 hours
Expected delivery time: 1-8 business days

Melbourne: 3-4 business days
Sydney: 3-4 business days
Brisbane: 4-5 business days
Adelaide: 3-4 business days
Canberra 3-4 business days
Others: 7-8 business days

What is pre-order?

If your mattress was purchased on pre-order it means we're out of stock, and it will arrive at our warehouse on the date mentioned. From here it will be dispatched and arrive at your home soon after. Check your location above for how long delivery time takes. 

Can you leave it on my doorstep?

If you can't be home you may qualify for an ATL (authority to leave). Generally, this is a ground level home with a secure place to leave your EVA. For security reasons this does not include most apartment buildings & is *always* at the discretion of the driver on the day.

Do you deliver to the door?

Whilst your Eva comes in a super handy box (with a handle & wheels) it’s still a mattress & it can weigh up to 55KG. Read: it's heavy. Also, the arrangement with our freight partners is a ‘to the door’ but not ‘to the room’ service. Please note: For a unit this is the front door of your building. We'd recommend organising someone to assist if any of this will be an issue! 

Payment

How can I pay for my eva mattress?

Eva accepts all major credit cards  - Visa, MasterCard, American Express and PayPal.

How do I get 0% finance?

Simply select Zippay or Afterpay option during checkout. You will be redirected to ZipMoney or Afterpay for an application. It will only take a few minutes.

 

12 Year Warranty

What we will cover?

A visible sagging or indentation greater than 30mm. This refers to an indentation when no weight is placed on top the mattress. Please note Eva mattress is designed to be used on a solid and supportive foundation, which is sufficient to support the mattress and user.

What will we do?

Eva reserves the right to repair or replace your product.

Eva reserves the right to offer you a refund or similar replacement if your item has been discontinued.

Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.

What we will not cover

Mattress damage due to an inappropriate foundation or bed frame.

Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).

Damage due to misuse, abuse or neglect negligence including folding, bending, standing on or jumping on the mattress or base.

Conditions arising from normal wear and tear including mattress cover compression, foam compression or discolouration of components.

120 Night Trial

What is the 120 Night Risk Free Trial?

We invite you to try our mattress for 120 nights and if for any reason would like to return it, we will collect the mattress and refund in full.

Eva will never reuse or resell a return mattress. We work with charity organizations across the country to donate the mattress. Collection of mattress can take up to 8 business days.

Each household will be entitled to one return and we will need to be informed of the decision to return before the 120 night after delivery of your mattress.

The mattress will need to be kept clean during the duration of the 120 night risk free trial. Eva mattress will not accept returns if the mattress is not kept in a sanitary condition. Please view terms and condition for more info. 

Please note that there's a minimum of 30 days before you can request a return of the mattress.

Better sleep starts tonight