About the Mattress
Where can I test an eva mattress?
We’ll deliver an Eva mattress to your door for a 120 night trial. If after 120 nights you decide Eva isn’t for you, we’ll collect the mattress free of charge.
Why is eva mattresses far more affordable?
Our online direct-to-you model means we don’t spend money unnecessarily on retail space and everything that goes with it. Instead, we pass those savings onto our customers.
What kind of base can I use for my mattress?
Eva works perfectly on any firm surface you choose as your bed’s foundation. Eva mattresses’ dimensions are in line with Australian standards; however, if your bed base varies within 3cm, your mattress will still fit.
Will my eva mattress fold back into its box?
Your Eva mattress is designed to expand when removed from its box – it cannot be compressed in this way again.
What kind of latex does eva use?
Eva mattresses use 100 per cent natural Dunlop latex, an environmentally friendly material that offers superb support and comfort.
What if I have a latex allergy?
A mattress cover and a mattress protection cover separate you from the latex layer of your mattress. In the highly unlikely event of experiencing a reaction, seek advice from your doctor.
Is an eva mattress dust mite resistant?
Eva’s natural latex is naturally dust-mite resistant. In saying that, mattresses are never 100 per cent dust-mite free so be sure to cover your mattress with a protector.
What max weight can eva withstand?
A total of 400kg.
What certifications does the mattress have?
All the foams used in Eva mattresses are Certipur-US® approved materials ensuring they are safe and non-toxic. Our gel memory foam and base support foam are SGS certified. Our top latex layer is Class 1 OEKO-TEX® Standard 100 certified. This guarantees the foam is safe for use by babies and children.
Can I change my delivery address after my purchase?
You can change your delivery information but only if your mattress hasn’t yet been dispatched. If you learn your mattress has been dispatched, please contact our team and we’ll see what we can do.
How can I track my order?
You’ll be kept in the loop the whole way through, from when you make your order, to its dispatch and delivery day when our team will call you to arrange a delivery time.
How long will my order take to arrive?
Dispatch within 24 hours
Expected delivery: 1-8 days
Melbourne 1-3 days
Sydney 1-3 days
Brisbane 2-4 days
Adelaide 2-3 days
Canberra 2-3 days
Others 3-8 days
How can I pay for my eva mattress?
Eva accepts all major credit cards - Visa, MasterCard, American Express and PayPal.
How do I get 0% finance?
Simply select Zippay or Afterpay option during checkout. You will be redirected to ZipMoney or Afterpay for an application. It will only take a few minutes.
12 Year Warranty
What we will cover?
A visible sagging or indentation greater than 30mm. This refers to an indentation when no weight is placed on top the mattress. Please note Eva mattress is designed to be used on a solid and supportive foundation, which is sufficient to support the mattress and user.
What will we do?
Eva reserves the right to repair or replace your product.
Eva reserves the right to offer you a refund or similar replacement if your item has been discontinued.
Any repair or replacement will not extend the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period.
What we will not cover
Mattress damage due to an inappropriate foundation or bed frame.
Minor manufacturing anomalies that do not impact the performance of the bed (eg. mis-stitching on quilting).
Damage due to misuse, abuse or neglect negligence including folding, bending, standing on or jumping on the mattress or base.
Conditions arising from normal wear and tear including mattress cover compression, foam compression or discolouration of components.
120 Night Trial
What is the 120 Night Risk Free Trial?
We invite you to try our mattress for 120 nights and if for any reason would like to return it, we will collect the mattress and refund in full.
Eva will never reuse or resell a return mattress. We work with charity organizations across the country to donate the mattress. Collection of mattress can take up to 8 business days.
Each household will be entitled to one return and we will need to be informed of the decision to return before the 120 night after delivery of your mattress.
The mattress will need to be kept clean during the duration of the 120 night risk free trial. Eva mattress will not accept returns if the mattress is not kept in a sanitary condition. Please view terms and condition for more info.
Please note that there's a minimum of 30 days before you can request a return of the mattress.